How to surprise delight and excite your customers

9.45am – 10.30am BST, Monday 20 September 2021 ‐ 45 mins

Room: Main Plenary Room

Session

The story of Charles Tyrwhitt Shirts is the story of a teenage entrepreneur who followed his dream, and is now the Founder and Managing Director of the biggest online and mail-order shirt business in Britain. Nick inspires his audiences with his story and deals with how even in online businesses exceptional customer service and engagement stands out.