Event calendar
YSN Member's Meeting
The inaugural YSN Meeting of 2021 will be held via Zoom. We encourage all YSN members to attend to hear about:
- Future plans and ideas for the next 12 months
- Results of the recent YSN Members Survey
- Q&A session by YSN Board Members
The meeting will also provide the opportunity to virtually network with other group members including suppliers.
Online, zoom Young Storage Network Meeting
March CEO Update Webinar
Hosted by SSA UK CEO Rennie Schafer, join us for our complimentary, monthly member’s only update including the latest sector news.
Complimentary for SSA UK and FEDESSA members Online via Zoom Webinar
Customer Service Excellence
So, what are the 5 key components of great customer service? How do you deal with those ‘difficult’ customers and turn challenging situations into positive experiences? What types of online and offline tools should you be using to extend the customer service experience beyond direct contact with you? Which factors influence customer loyalty, even after customers stop renting from us? Led by Christel Land, this one-day online session will answer these questions and many more and help you to improve how you negotiate, communicate and even turn a debt collection exercise into a better experience for you and your customer.
£100.00 + VAT for SSA UK and FEDESSA Members
Online via Zoom Online Training Session
From Start-Up to Success
Learn the tips and tricks when opening up a new self storage store from two industry professionals who, between them, have developed and opened dozens of stores across the country. Split over two days, these sessions will explore everything from financing and site selection, through to design and construction, budgeting, planning permissions, branding, staffing and then fill-up. This is the most comprehensive training ever offered to the industry from two of the most successful and skilled self storage operators in the UK.
Online Online Training Session
Selling Self Storage Online - 20 April 2021
Mystery shopping has shown that web-based sales enquiries are generally handled poorly compared to phone and in-person enquiries. This training session is focused on improving your online sales skills and demonstrating how best to handle these types of enquiries to improve your online conversion rates.
Online Online Training Session